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Resources / FAQ's

Have other questions? Call 603-543-0156

Insurance Frequently Asked Questions (FAQs)

Can't find your car insurance card? Want to know who’s handling your claim? Need to find out what credit cards can you use to pay your home or car insurance premium? If you have questions about your insurance, start here.

 How do I contact Nationwide®?

 You can reach Nationwide claims services in a number of ways by:
Calling our toll free number 1-800-421-3535
Completing the online form
Contacting your agent
Our toll free number is supported by Nationwide claims call center staff. Service is available 24 hours a day, 7 days a week.

 When should I notify?

 Immediately notify Nationwide in one of three ways by:
Calling our toll free number 1-800-421-3535
Completing the online form
Contacting your agent
Our toll free number is supported by Nationwide claims call center staff. Service is available 24 hours a day, 7 days a week

What information do I need?

 Be ready to provide:
Your name and address
Names and addresses of witnesses or injured persons
General loss information
It is helpful if you have your Nationwide policy number available.

 What happens after I report?

 A Nationwide Claims Professional will review your report and initiate the claims process. If you have any questions after completing your claims report, you can view your claim online by using our claims inquiry function. This information should be available after your claim is submitted. Or if you prefer, you can speak to a Claims Professional by calling 1-800-421-3535.

 How do I get my Claim Number?

You can obtain your claims number by:
Calling our ClaimsCallCenter at 800-421-3535
Logging in to your MyNationwideSM account and selecting 'Check on a Claim'. 

What should I do if I get into a car accident?

Follow these five steps if you get into an auto accident:

1. Make sure everyone is OK. Call an ambulance if someone has been hurt during the car accident. Then, if you can, move the cars to a safe place, out of the way of traffic.

2. Call the police so they can file a report. Be cordial to the other drivers, but speak only to the police about the auto accident. Do not admit to any fault, even if you believe you caused the car accident.

3. Get the name, address, phone number and car information (make, model, license number) of everyone involved in the auto accident. And if there were witnesses, get their contact information.

4. Photograph the scene of the car accident with a disposable camera or cell phone.

5. If you’re a Nationwide customer, call 1-800-421-3535 anytime with your:

a. Policy number

b. Car make, model and year

c. Location of the car accident and a description of any damages

d. Information about the other vehicle(s) and people involved in the auto accident

 What do I need to document?

Good ideas are:
Videotape your property
Take an inventory of your belongings
Keep your records in a safe place - safety deposit box.

 Suggested actions after a loss.

1. Protect your property from further damage or loss by making reasonable temporary repairs.
2. Notify Nationwide promptly in one of three ways by:
Calling our toll free number 1-800-421-3535
Completing the online form
By contacting your Nationwide Agent
3. Retain a record of repair costs.
4. If theft or vandalism causes the loss, notify the police.
5. If the loss is related to a bank electronic fund transfer or credit card notify the financial institution.
6. Auto Loss or Accident- Suggested list of tasks to complete:
7. Contact the police if the loss is due to an accident
8. Collect the loss information including: description of and specific damages to all vehicles, names and addresses of all individuals involved or witnesses to the loss
9. Contact Nationwide with your loss/accident information. Be ready to provide:
Your name and address
Names and addresses of witnesses or injured persons
General loss information
Promptly send Nationwide copies of any letters, notices or legal papers you receive about the accident. You may be asked to submit proof of loss documentation. If you received treatment for injuries, you may be asked to submit that information as well.



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